The Queen Ceci Promise
Three Promises I Keep, Every Single Visit.
If it's not right, I make it right — a free re-clean or a refund. Your privacy, protected completely. And you always reach me directly — the owner, personally accountable for every visit.
01 · The Guarantee — Guaran-Cleaned™
"If a cleaning isn't right, I make it right — a free re-clean or a refund."
Tell me within 24 hours and you choose: I return to re-clean at no charge, or I refund that visit. We agree the scope up front, so we're always on the same page. And here's the part I'm proudest of — in twenty years, not one client has ever had to ask. That's not luck; it's the process below. I put my money where my broom is.
The Queen's Clean
How I make sure you get exactly what you want — every visit.
1 · We start with a walkthrough.
Before the first cleaning, we pick a time that works and I walk your space with you — documenting exactly what you want done and what "right" looks like to you. It goes on paper, and we both agree to it.
2 · I build your custom checklist.
No two homes are the same, so no two cleanings should be. That walkthrough becomes a checklist built entirely around your space and your standards.
3 · Every visit is documented.
I don't just clean — I work your checklist and check off every task, every single time. Nothing gets missed, not once.
4 · You get the proof, on paper.
I leave a completed, signed, time-stamped copy. So when you come home, you don't just see the clean — you see the proof of exactly what was done.
This keeps us perfectly aligned from the very first visit to the last — and it's the reason more than eight in ten of my clients have stayed with me for twenty years. These are the small details that show how seriously I take the trust of being welcomed into your home.
02 · Direct
You always get me — the owner.
No call center between us, no account manager, no rotating crew. When you reach out, you reach me — and I'm personally responsible for every visit, start to finish. If you ever have a question or a concern, you're talking to the very person who did the work, and who'll make it right.
That direct line is something a big service simply can't offer — and it's exactly why my clients stay. When you call, you reach me, and your information is never sold or shared.
03 · Discretion
What happens in your home stays in your home.
I never photograph, film, post, or discuss the inside of anyone's home — ever. No before-and-afters, no reveals, no exceptions. The families who've trusted me for years count on exactly that, and it's the standard I hold on every single visit.
If you'd like references, I'm glad to share them — and when a client is kind enough to leave a review, first name only is always perfectly fine.
The details
Trust, earned over twenty years.
Eight in ten of my clients have stayed with me since the day they started. Two decades of reliable, responsible, careful work — and references I'm glad to share when you're deciding.
Questions
The things people ask most.
What if a cleaning isn't right?
If a cleaning isn't right, tell me within 24 hours. I'll come back and re-clean at no charge, or refund that visit — your choice. In twenty years, no client has ever had to ask.
Will the same person clean my home each time?
Yes. I'm a solo owner-operator. The same trusted person cleans your home every visit — never a rotating crew of strangers.
Do you photograph or post clients' homes?
Never. I don't photograph, film, post, or discuss the inside of anyone's home — ever.
Do you sell or share my information?
No — never. Your name, your address, and your details stay between us. When you call, you reach me directly, not an app or a call center.
Which areas do you serve?
Carmel, Zionsville, Fishers, Broad Ripple, Lawrence, Avon, New Palestine and downtown Indianapolis. If you're nearby, just ask — I travel for the right fit.